General Questions
How does the national expedited process work?
We provide you with a secure, tracked overnight shipping label to send your documents to our National Processing Center in Matthews, NC. Our team then hand-carries your application to the Regional Passport Agency for immediate processing.
Is it safe to mail my birth certificate and current passport?
Yes. We use fully insured, signature-required overnight logistics to ensure your sensitive documents are tracked every second they are in transit to our secure facility.
How does the national expedited process work?
We provide you with a secure, tracked overnight shipping label to send your documents to our National Processing Center in Matthews, NC. Our team then hand-carries your application to the Regional Passport Agency for immediate processing.
Is it safe to mail my birth certificate and current passport?
Yes. We use fully insured, signature-required overnight logistics to ensure your sensitive documents are tracked every second they are in transit to our secure facility.
Payments and Fees
What are government fees versus service fees?
Government fees are paid directly to the U.S. Department of State for the document itself. Our service fee covers the expert review, the hand-courier service, and all secure overnight logistics.
What are government fees versus service fees?
Government fees are paid directly to the U.S. Department of State for the document itself. Our service fee covers the expert review, the hand-courier service, and all secure overnight logistics.
Can I get a refund if my travel plans change?
Once your application has been processed or a courier slot has been reserved at the agency, service fees are generally non-refundable due to the immediate allocation of resources.
Service Requirements
How quickly can I get my passport in hand?
Depending on your travel date and the tier of service selected, we can often secure and return passports in as little as 24 to 48 hours once received at our NC headquarters.
Do I need to visit your North Carolina office in person?
Once your application has been processed or a courier slot has been reserved at the agency, service fees are generally non-refundable due to the immediate allocation of resources.
How quickly can I get my passport in hand?
Depending on your travel date and the tier of service selected, we can often secure and return passports in as little as 24 to 48 hours once received at our NC headquarters.
Do I need to visit your North Carolina office in person?
While we are located in Matthews, NC, our National Support Team is authorized to serve clients in all 50 states via our secure mail-in courier program.
License Terms
What is a registered passport courier service?
We are a private company registered with the U.S. Department of State's hand-courier program, allowing us to submit applications on your behalf for faster processing times.
Our use of your information
We use your personal information exclusively to facilitate the travel and immigration services you request, such as processing visas, passports, and official documentation. This includes sharing necessary data with government authorities, logistics partners, and service providers to meet strict international entry requirements. Beyond service fulfillment, we use your information to provide essential updates—like visa expiration reminders—and to continuously improve our platform's security and performance through pseudonymized research. We never sell your personal information, and we implement rigorous administrative and technical safeguards to prevent unauthorized access. You maintain full control over your data, including the ability to opt-out of marketing communications and manage your information preferences at any time.